Senior Operations Manager, Partner Management
Chime Financial, Inc·Austin, TX, USA·Posted 30 October 2026
About the role
About the role This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime's only onshore customer operations center. You will lead as one part Operator (running the operations with rigor), one part Strategist (improving the operations by challenging what exists), and one part Influencer (informing the business by turning frontline signals into company decisions). The role carries real executive presence: you'll be the person in the room translating what's happening on the frontline into decisions senior leaders act on. This is an on-site role (location TBD - Austin, San Antonio) — you'll be embedded with the operation you own, not managing it from a distance, and you'll serve as a cultural ambassador for Chime within the partnership (BPO) and a highly effective motivator of front line staff. You will play a hands-on role in daily partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes. In this role, you can expect to Run the Operations Own performance governance for assigned Partner/BPO operations, including SLAs, quality,…
This is a summary of the advert. The full description and the application are on Chime Financial, Inc's careers site.
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