Terms of Service

Last updated: November 2026. These terms govern your use of Prepper ("the Service"), operated by Sound Investments B.V., Van Oldenbarneveldtplein 11-H, Amsterdam, the Netherlands ("we"). Contact: [email protected].

1. The Service

Prepper provides interview practice tests and an anonymous marketplace ("Expert Calls") that connects candidates with people who have experience of a firm's interview process ("Experts"). Prepper is not affiliated with any of the firms named on the Service. Firm names are used to describe experience and public interview formats.

2. Accounts

You must be at least 18. One account per person. Keep your password secure; you are responsible for activity under your account. We identify you by email and an auto-generated handle; do not put real names in handles, bios or messages.

3. Subscriptions

Pro is billed monthly or yearly in advance via Stripe and renews automatically until cancelled. Cancel any time from the billing page; access continues to the end of the paid period. Prices may change with notice before the next renewal. Refunds for subscriptions are at our discretion except where required by law; EU consumers have a 14-day withdrawal right, which lapses once you start using the digital content.

4. Expert Calls: marketplace terms

4.1 Prepper is a marketplace. Experts are independent; they are not our employees or agents and we do not vouch for the accuracy of what they say.

4.2 Candidates pay the listed price (which includes Prepper's platform fee) when the Expert accepts. Funds are held and released to the Expert 7 days after the call unless a dispute is open.

4.3 Cancellation: before payment, free. After payment: full refund if cancelled more than 2 hours before the start, 50% inside 2 hours. Expert no-show: full refund. Candidate no-show: 50% of the fee is paid to the Expert.

4.4 Disputes: open from the booking page within 7 days. Calls that delivered less than half the booked time because of the Expert are refunded pro rata automatically. Other disputes are decided by us in good faith; our decision is final within the Service.

4.5 Anonymity: both sides must not disclose or request real names, contact details or social profiles, and must not record calls. Breach may result in suspension and forfeiture of pending payouts.

5. Expert conduct and confidentiality

5.1 Experts attest that they share general interview insights only: process structure, what interviewers look for, how to prepare. Experts must not disclose confidential, proprietary or non-public information belonging to any employer, client or third party, including interview questions under non-disclosure, candidate information, deal information or material non-public information.

5.2 Experts are responsible for compliance with their own employment agreements and professional obligations. We may suspend any Expert and withhold payouts where we reasonably believe this clause is breached.

5.3 Experts receive 75% of the listed call price. Payouts are made via Stripe Connect; Experts are responsible for their own taxes.

6. Acceptable use

No scraping, reselling of content, sharing of accounts, harassment, or attempts to de-anonymise other users. Our question banks and generated tests are our copyright; personal use only.

7. Disclaimer and liability

The Service is provided "as is". We do not guarantee interview outcomes. To the extent permitted by law, our liability is limited to the amount you paid us in the 12 months before the claim. Nothing limits liability for fraud, death or personal injury, or rights that cannot be limited by law.

8. Termination

You may delete your account at any time from settings. We may suspend or terminate accounts that breach these terms.

9. Changes and law

We may update these terms; material changes are notified by email. These terms are governed by the laws of The Netherlands; consumers keep the protection of mandatory law in their country of residence.