Onboarding Manager, Customer Experience (Tokyo, Japan)

Figma·Tokyo, Japan·Posted 27 October 2026

Apply with a tailored CV View on Figma's site

About the role

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes. This is a full-time, hybrid role based out of our Tokyo hub. What you’ll do at Figma: Own and manage the onboarding…

This is a summary of the advert. The full description and the application are on Figma's careers site.

Apply faster with Prepper

A version of your CV tailored to this Onboarding Manager, Customer Experience (Tokyo, Japan) role.
A cover letter written from your CV and this advert.
Prepper can fill in Figma's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Figma

Prepper is independent and not affiliated with Figma. Roles are listed from the employer's public careers system and removed when they close.