Senior Manager, Global Workforce Planning

Lyft·Toronto, Canada·Posted 22 October 2026

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About the role

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations team handles more than 1.7 million customer interactions every month. We support riders, drivers, and businesses across voice, chat, and messaging, through in-house teams and a global network of outsourced partners. As Senior Manager, Global Workforce & Partner Management, you'll own how our global workforce is sized, scheduled, funded, and protected. You'll turn demand into capacity, manage the spend behind it, and own the business relationship with our outsourced partners. You'll work hand in hand with the Support Operations leaders who own service delivery and quality, giving them the plans, insights, and partner capacity they need to deliver for customers. Reporting to the Director, Global Strategy & Operations, you'll lead Forecasting, Financial Planning & Management, and Workforce Management, including Scheduling & Real-Time Operations. Responsibilities: Plan the workforce. Own short- and long-range forecasting and capacity planning across channels, queues, languages, and lines…

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