Complaints Audit Manager - Fluent German

N26·Madrid·Posted 30 October 2026

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About the role

About the Role We are seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to join our Complaints Management & Prevention team Do you have hands-on leadership experience with regulatory remediation, audit governance, and internal control frameworks in the German banking space? Do you love solving complex operational challenges using preventive Root Cause Analysis (RCA) to eliminate systematic product defects and process bottlenecks? Do you enjoy complex project management and aligning cross-functional teams—acting as the strategic bridge between Product, Tech, Legal, and 2LoD/3LoD control functions Here, you will have the unique opportunity to work at one of Europe’s most exciting Fintechs and directly safeguard our growth and operational integrity. You will own the end-to-end delivery of our regulatory remediation roadmap, establishing robust, BaFin-compliant preventive control frameworks (MaBeschwer, MaComp, MaRisk, KWG) and maintaining Written Orders (SfO) across all active markets. Reporting directly to the head of the department, you will have the unique opportunity to lead high-visibility regulatory initiatives, managing Test of Design (ToD)…

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