Service Desk Specialist

Deliveroo ·Hyderabad, India·Posted 29 October 2026

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About the role

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our ET Service Desk is a global, 24x7 team that acts as the first line of defence for Deliveroo’s internal technology, supporting employees across offices, care vendors, and remote locations worldwide. We work closely with Workplace Tech, Security, IAM, Networks and application owners to resolve issues end-to-end, escalating only when something is outside our tools, access or expertise. The team handles everything from access management for core platforms to device, basic networking and collaboration tooling issues, following robust runbooks and service management practices. We are a collaborative, metrics-driven group that continuously improves our knowledge base, processes and automation to deliver a consistently great experience for our internal customers. We’re…

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