[US DC] Manager, Production Technology

HelloFresh·Phoenix, AZ, United States·Posted 2 November 2026

Apply with a tailored CV View on HelloFresh's site

About the role

Manager, Production Technology Location: Phoenix, AZ The Role: The Manager, Production Technology oversees the technical support function for software used by Operations, supply chain, and site teams. This role is responsible for resolving critical issues, vendor bug escalations, and driving continuous improvement. You will... Manage Jira Support ticketing across the fulfillment network, including intake, classification, prioritization, and triage, while maintaining live dashboards to monitor key support metrics and provide leadership with real-time visibility. Analyze support and operational data to identify trends, uncover root causes, and recommend process improvements that strengthen system performance and service delivery. Partner with operational stakeholders to establish training, access, and service expectations, drive user adoption, and escalate gaps to the Associate Director as needed. Review problem statements and user stories from Systems Analysts to ensure clarity, business impact, and stakeholder ownership, and coordinate enhancement requests with Senior Managers for vendor solutioning and roadmap planning. Coordinate testing, training, deployment, and monitoring of…

This is a summary of the advert. The full description and the application are on HelloFresh's careers site.

Apply faster with Prepper

A version of your CV tailored to this [US DC] Manager, Production Technology role.
A cover letter written from your CV and this advert.
Prepper can fill in HelloFresh's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at HelloFresh

Prepper is independent and not affiliated with HelloFresh. Roles are listed from the employer's public careers system and removed when they close.