Technical Customer Support Specialist

Elevenlabs·Australia·Remote·Posted 10 November 2026

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About the role

Technical Customer Support Specialist (Contract, Remote) Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up — moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from. About the role As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform, which orchestrates LLMs, telephony, and other AI integrations. You're not just resolving tickets; you're the person who understands what's actually going wrong, communicates it clearly, and helps make the product better because of it. This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going. What you'll do - Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved - Provide high-quality technical support in English - Become a deep expert in ElevenAgents and how…

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