Team Lead, Net Ops

About the role

Team Lead, Network Operations About the position: This is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service, and sound decision-making. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship. What you’ll be doing: Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits. Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management. Proactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals. Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis. Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals. Act as a subject matter expert in Carvana's Logistics Management Systems and…

This is a summary of the advert. The full description and the application are on Carvana's careers site.

More roles at Carvana

• Wheel & Rim Repair TechnicianAkron, NY
• Wheel Repair Specialist - 2nd Shift - Mon to ThurUniversity Park, IL
• Auto Painter - 2nd Shift - Mon to FriUniversity Park, IL
• State Inspection Technician – Post Production – $2,000 BonusAkron, NY
• Auto Body Tech - 2nd Shift - Mon to ThurUniversity Park. IL
• Auto Airbrush TechnicianUniversity Park, IL
• Entry-Level Automotive Detailer / Lot AttendantGreenfield, IN
• Entry-Level Automotive Detailer / Lot Attendant (2nd Shift)Greenfield, IN