Supervisor, Onsite Support Operations, DoorDash for Business
DoorDash USA·Austin, TX; San Diego, CA; Chicago, IL; Denver, CO; Philadelphia, PA; Miami, FL; Atlanta, GA, Phoenix, AZ·Posted 9 November 2026
About the role
About the Team DoorDash for Business provides meal solutions to companies. Meal Manager is an automated meal program for offices, and our onsite support team is the face of that program. Onsite Support Specialists handle meal set up and labeling, and at times, issue resolution at the customer's site, and they shape how customers and merchants experience every order. About the Role As the lead for our Onsite Operations, you will own the onsite support team end to end. You will build it, staff it, hold it to a clear standard, and make sure it improves the customer experience. You will own workforce management, program standards, the code of conduct, hiring, and training. Reporting to Sr. Manager of Strategy & Operations, you will be accountable for the team's performance and for how the onsite program is perceived by our customers. You're excited about this opportunity because you will… Staff – Forecast onsite staffing needs by site, day, and meal window. Build schedules that match coverage to order volume, and manage attendance, call-outs, and backfill so gaps don't reach customers. Standardize – Define and maintain the onsite playbook for setup, food handling, dropoff, escalation,…
This is a summary of the advert. The full description and the application are on DoorDash USA's careers site.
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