Sr. Associate, Marketing Product Operations
DoorDash USA·New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Sunnyvale, CA; Chicago, IL; Austin, TX; Denver, CO; Atlanta, GA; Miami, FL; Boston, MA; Washington, DC·Posted 29 October 2026
About the role
About the Role Team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Sr. Associate, you'll become an expert in the tools our CRM operators use to build campaigns, then use that expertise to train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools.You'll make sure our CRM teams have everything they need for a frictionless process while building campaigns. The role also requires program management skills to support migrations to new tools, which may involve capacity planning, forecasting, adoption measurement, and building processes from scratch. This role is for an experienced CRM operator who wants to shape the tools operators use. What You'll Do Become an expert in our CRM tools and how operators use them to build campaigns Identify friction in our tooling and processes alongside CRM operators Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools Create and maintain documentation for CRM operators Design and deliver enablement…
This is a summary of the advert. The full description and the application are on DoorDash USA's careers site.
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