Director, Customer Success

Forter·United States - New York ·Posted 6 November 2026

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About the role

About the role: The Customer Success (CS) department is the backbone of everything Forter does, and as the Director of CS you’ll lead a team responsible for many of our most strategic customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career. What you'll be doing: Lead a world class team in the AMER region, including 3 line leaders and 20+ individual contributors Recruit and develop a high performing team, helping up-level our leaders and CSMs to meet their goals while preparing them for the next steps in their careers Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team Own the…

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