Floor Lead
Gymshark·Roosevelt, New York, United States·Posted 28 September 2026
About the role
OVERVIEW: We’re looking for a Floor Lead to support the day-to-day running of our Roosevelt Field Mall store, leading from the shop floor to deliver exceptional customer experiences. You’ll play a key role in driving service standards, sales and operational excellence while creating a positive, high-energy environment for your team. Acting as a keyholder, you’ll step up as the on-duty leader when needed, ensuring everything runs smoothly. This role is perfect for someone who thrives in a fast-paced retail environment and leads by example. WHAT YOU'LL BE DOING: Leading from the shop floor to deliver a warm, best-in-class customer experience Supporting daily store operations including opening, closing and keyholder duties Driving sales through product recommendations and team support Running team huddles, communicating daily priorities and energising the team Coaching and supporting team members to maintain high performance WHAT YOU'LL NEED: Experience in a retail environment, either on the shop floor or in operations Previous experience in a leadership or keyholder role Strong customer service skills with a passion for delivering great experiences Confident communicator with the…
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