Manager, Service Transformation

Oscar Health·Dallas, Texas, United States·Posted 6 November 2026

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About the role

Hi, we're Oscar. We're hiring a Manager, Service Transformation to join our Concierge Optimization team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Manager, Service Transformation will lead cross-functional programs that advance Service Forward—evolving Oscar's contact-center model to balance high-quality human service with AI-enabled automation. This role will align enterprise partners around strategy, operating-model design, implementation, and change management, while also leading targeted initiatives that improve member and provider service performance. You will report into our Senior Director, Member and Provider Services. Work Location: This is a remote position, open to candidates who reside in Dallas, TX. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency:…

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