Manager, Service Transformation

Oscar Health·New York, New York, United States·Posted 4 November 2026

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About the role

Hi, we're Oscar. We're hiring a Manager, Service Transformation to join our Concierge Optimization team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Manager, Service Transformation will lead cross-functional programs that advance Service Forward—evolving Oscar's contact-center model to balance high-quality human service with AI-enabled automation. This role will align enterprise partners around strategy, operating-model design, implementation, and change management, while also leading targeted initiatives that improve member and provider service performance. You will report into our Senior Director, Member and Provider Services. Work Location: This position is based in our New York office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. Pay Transparency: The base pay…

This is a summary of the advert. The full description and the application are on Oscar Health's careers site.

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