Associate, Service Transformation

Oscar Health·Tempe, Arizona, United States·Posted 4 November 2026

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About the role

Hi, we're Oscar. We're hiring an Associate, Service Transformation to join our Concierge Optimization team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work. You will report into Senior Director Member & Provider Services. Work Location: This position is based in our Tempe, AZ office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. Pay Transparency: The base…

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