Partner Operations Specialist (Remote Eligible - Costa Rica)

Smartsheet·San Jose, CR·Posted 5 October 2026

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About the role

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. This role will be based out of Costa Rica and reports to our Manager of Partner Operations based in Costa Rica. You Will: Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs Work within the Salesforce.com CRM & CPQ system to assist sales reps Manage high volume intake queue, maintaining consistent SLAs Manage partner deal registration process (lead routing) Review contracts and order paperwork for completeness and accuracy Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution…

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