Senior Customer Success Manager

Trustpilot ·New York·Posted 7 October 2026

Apply with a tailored CV View on Trustpilot 's site

About the role

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product…

This is a summary of the advert. The full description and the application are on Trustpilot 's careers site.

Apply faster with Prepper

A version of your CV tailored to this Senior Customer Success Manager role.
A cover letter written from your CV and this advert.
Prepper can fill in Trustpilot 's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Trustpilot

Prepper is independent and not affiliated with Trustpilot . Roles are listed from the employer's public careers system and removed when they close.