Head of Global Support

Ashby·Remote - US·Remote·Posted 11 June 2026

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About the role

Hi I’m Kelsey https://www.linkedin.com/in/kelseypetersonnh/ 👋 – VP of CS at Ashby. One of my favorite Ashby principles is Implementing Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement; it guides how we continually raise the bar on the customer experience. I’m thrilled to be hiring a Head of Global Support to lead our global team and take our world-class support to the next level. Our product and growth are exceptional. Ashby’s All-in-One solution is powerful, easy to use, and often replaces 4-5 disparate solutions (ATS, scheduling, analytics, sourcing and CRM). We have several thousand customers, including notable organizations like Shopify and Snowflake. Our growth and retention metrics are best-in-class among our peers: we’re growing >100% year over year, with very low churn and healthy expansion. About this role: As our Head of Global Support, you’ll lead an exceptional team of (2) Heads of, (5) Managers, and (~60) highly technical individual contributors dedicated to delivering remarkable support across every customer segment – from early-stage startups to strategic enterprise organizations.…

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