Product Support Engineer - APAC

Ashby·Australia·Remote·Posted 3 June 2026

Apply with a tailored CV View on Ashby's site

About the role

HELLO! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Support Engineer in APAC 🎉 We’re expanding our global Support team to provide 24/7 coverage across time zones. You’ll join a global team while establishing the technical Support Engineering presence in APAC, with the ownership and visibility that come from being one of the first Support Engineers in the region. We staff across regions rather than relying on on-call rotations; we’ll discuss the specific schedule for this opening during the process. NOT SURE WHICH SUPPORT ROLE IS RIGHT FOR YOU? We’re hiring for both Product Support Specialist and Product Support Engineer roles. - Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling — audit logs, user experience testing, and API testing — to help customers reach successful outcomes. - Support Engineering serves as the escalation point between Support Specialists and Product Engineering. Owns integrations, supports data mapping and data migrations for customers, and resolves escalated tickets that don't require product code changes. Please choose the role that…

This is a summary of the advert. The full description and the application are on Ashby's careers site.

Apply faster with Prepper

A version of your CV tailored to this Product Support Engineer - APAC role.
A cover letter written from your CV and this advert.
Prepper can fill in Ashby's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Ashby

Prepper is independent and not affiliated with Ashby. Roles are listed from the employer's public careers system and removed when they close.