Enterprise Customer Success Manager

Merge·New York, NY·Posted 29 October 2026

Apply with a tailored CV View on Merge's site

About the role

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. What will you be doing? - In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively - You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases - The expectation will be to manage up to 30 enterprise customers…

This is a summary of the advert. The full description and the application are on Merge's careers site.

Apply faster with Prepper

A version of your CV tailored to this Enterprise Customer Success Manager role.
A cover letter written from your CV and this advert.
Prepper can fill in Merge's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Merge

Prepper is independent and not affiliated with Merge. Roles are listed from the employer's public careers system and removed when they close.