Senior Manager, Support Engineering

Sentry·San Francisco, California·Remote·Posted 14 October 2026

Apply with a tailored CV View on Sentry's site

About the role

ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team…

This is a summary of the advert. The full description and the application are on Sentry's careers site.

Apply faster with Prepper

A version of your CV tailored to this Senior Manager, Support Engineering role.
A cover letter written from your CV and this advert.
Prepper can fill in Sentry's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Sentry

Prepper is independent and not affiliated with Sentry. Roles are listed from the employer's public careers system and removed when they close.