Customer Support AI & Operations Specialist
JouwWeb·Eindhoven, Netherlands·Posted 14 October 2026
About the role
Help JouwWeb support more than 350,000 small business owners today, and build an operation that can serve one million customers by 2030 without letting the experience suffer. We handle around 20k customer contacts a month across 11 languages and a wide range of time zones, our customers work from around the globe. Around half our tickets arrive by email, and volumes peak seasonally. Excellent support is part of what we promise our customers. We invest in it, and it’s one of the things behind our 4.5 Trustpilot score. As we grow, you’ll help us keep that promise by making AI and people work well together. Your first big project is bringing Webby, our AI assistant built on Zendesk’s Advanced AI, to email. Customers there may write at length, raise several issues at once or contact us when they’re already frustrated. You’ll work on how Webby understands and resolves their questions, and design a clear handover to a person when that’s the better experience. Email is the first step. Over time, you’ll shape what AI should handle, what our team should handle, and how the two work together. That includes AI that supports the team in its own work. Our AI Hybrid strategy is a top company…
This is a summary of the advert. The full description and the application are on JouwWeb's careers site.
Apply faster with Prepper
- A version of your CV tailored to this Customer Support AI & Operations Specialist role.
- A cover letter written from your CV and this advert.
- Prepper can fill in JouwWeb's application form and send it once you approve.
- The application saved in your tracker, with reminders to follow up.
More roles at JouwWeb
Prepper is independent and not affiliated with JouwWeb. Roles are listed from the employer's public careers system and removed when they close.