Payment Investigations Expert

bunq·İstanbul, Türkiye·Posted 25 September 2026

Apply with a tailored CV View on bunq's site

About the role

Behind every payment is someone who expects things to simply work. People shouldn't have to wonder where their money is or what's happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction. That's your mission. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️‍♂️ Take Ownership As our Payment Investigations Expert, you'll own the end-to-end payment investigation journey, from the moment an issue surfaces to the moment it's resolved and prevented from happening again. Build and scale AI-powered automation for payment investigation flows, driving auto-handle rates higher and continuously raising the ceiling each quarter. Track investigation performance and user satisfaction through Looker and Amplitude, running monthly gap analyses to turn structural issues into clear, actionable process improvements. Define and maintain handling guidelines, KPIs, and decision logic that ensure every investigation is handled consistently, compliantly, and fast, regardless of who or what is executing it.

This is a summary of the advert. The full description and the application are on bunq's careers site.

Apply faster with Prepper

A version of your CV tailored to this Payment Investigations Expert role.
A cover letter written from your CV and this advert.
Prepper can fill in bunq's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at bunq

Prepper is independent and not affiliated with bunq. Roles are listed from the employer's public careers system and removed when they close.