Director, Customer Service
SmartRent·Phoenix, Arizona·Posted 13 July 2026
About the role
Who We Are SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter. Job Description The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for leading diverse teams across the US as well as offshore in India, managing both direct and indirect customer interactions. The Director guides a team of Managers, Supervisors and their respective agent teams to deliver exceptional customer experiences for residents and property managers using the company’s products and software. By driving strategic planning, analyzing performance metrics, and fostering…
This is a summary of the advert. The full description and the application are on SmartRent's careers site.
Apply faster with Prepper
- A version of your CV tailored to this Director, Customer Service role.
- A cover letter written from your CV and this advert.
- Prepper can fill in SmartRent's application form and send it once you approve.
- The application saved in your tracker, with reminders to follow up.
More roles at SmartRent
Prepper is independent and not affiliated with SmartRent. Roles are listed from the employer's public careers system and removed when they close.