Supervisor, Phone Operations

Slice·Debar, Prishtina·Posted 16 October 2026

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About the role

Supervisor, Phone Operations Location: North Macedonia & Pristina, Kosovo We believe independent restaurants deserve the same advantages as big chains without giving up their independence. Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples. We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone. We’re growing our team to help bring this next chapter to life. That’s where you come in. The Challenge to Solve Build and lead customer-obsessed teams that help thousands of independent pizzerias never miss an order. The Role As a Supervisor for our Phone team, you'll lead a team of Community Team Leads and oversee day-to-day operations across multiple pods and shifts. You'll be responsible for driving performance, building accountability, and creating consistency across the operation so every team delivers a great…

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