Customer Success Manager II

Xometry·Bangalore, India·Posted 29 October 2026

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About the role

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry seeks a highly organized and proactive Customer Success Manager II (CSM II) to drive customer success and efficiency throughout the order fulfillment lifecycle. This pivotal role serves as the primary customer liaison and account manager with dedicated assigned customers, skillfully orchestrating task completion, ensuring seamless communication, and maintaining clear visibility from initiation to delivery. The CSM II is responsible for proactively managing customer escalations, executing post-order modifications, and minimizing service delays by serving as the first line of defense against aging requests within CRM queues. Success in this position requires exceptional interpersonal and queue management skills, deep cross-software platform expertise, and a strong commitment to exceeding customer expectations and…

This is a summary of the advert. The full description and the application are on Xometry's careers site.

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