Senior CX Insights Manager, APAC
Crunchyroll, LLC·Mumbai, Maharashtra, India·Posted 22 October 2026
About the role
About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the Role Crunchyroll is seeking a Senior Manager, CX Insights (APAC) to lead our Customer Experience (CX) Insights function across APAC. Reporting to the Director of CX Insights & Analytics , this leader will transform customer feedback, operational data, and market insights into actionable recommendations that improve the fan experience and influence business strategy. This is a highly visible role that sits at the intersection of Customer Experience, Analytics, Product, Content, Marketing, Subscription, and Customer Support. You will be responsible for developing a comprehensive understanding of the APAC customer journey, identifying opportunities to improve satisfaction and loyalty, and…
This is a summary of the advert. The full description and the application are on Crunchyroll, LLC's careers site.
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