Technical Support Engineer (L1/Frontline Support), EU

Databento·Remote / London·Remote·Posted 2 June 2026

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About the role

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs. Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, IMC, Tower Research, Jump Trading, HRT, Jane Street, and SIG. This role sits squarely at L1 : you’ll be the first point of contact for customer issues during EU hours, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context. Responsibilities Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage,…

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