Helpdesk Automation Engineer

SeatGeek·New York, New York·Posted 20 October 2026

Apply with a tailored CV View on SeatGeek's site

About the role

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel seamless. You’ll help build an excellent technology experience today while creating the systems and operating patterns needed for a thoughtful AI-amplified future. The right person ruthlessly challenges the status-quo, and is equally comfortable designing and building an automated workflow, debugging an access issue, or walking into a conference room before a meeting to make sure everything is humming. You’ll also play a visible role in our NYC office, helping make conference rooms, shared spaces,…

This is a summary of the advert. The full description and the application are on SeatGeek's careers site.

Apply faster with Prepper

A version of your CV tailored to this Helpdesk Automation Engineer role.
A cover letter written from your CV and this advert.
Prepper can fill in SeatGeek's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at SeatGeek

Prepper is independent and not affiliated with SeatGeek. Roles are listed from the employer's public careers system and removed when they close.