Customer Success Operations Manager, LATAM

PubMatic·Mexico City, MX·Posted 14 October 2026

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About the role

About the Role: This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do: Provide day-to-day operational and technical support for publisher clients across Mexico & LATAM. Clearly explain technical concepts to non-technical stakeholders in Spanish and English. Support publisher onboarding and implementation using defined processes and best practices. Analyze reports to identify performance trends and basic anomalies. Help translate data into clear, actionable insights for clients and internal teams. Apply structured thinking to troubleshoot issues and propose next steps. Stay up to date…

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