Customer Success Operations Manager/Associate Customer Success Operations Manager

PubMatic·Gurugram, IN·Posted 2 September 2026

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About the role

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimisation, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and Business Development teams to drive account growth. • Ensure adherence to applicable regional regulations including GDPR and CCPA. • Collaborate cross-functionally with Sales, Product, Engineering, and Business Development. • Produce data-driven reports with actionable insights and competitive context. • Resolve escalations related to integrations, discrepancies, and brand safety. • Maintain accurate Salesforce and JIRA records. • Develop and contribute to region-specific best practices and…

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