Mission Control Specialist, AI Operator
Citizen·New York City·Posted 29 October 2026
About the role
A NOTE FROM THE FOUNDER Mission Control is where Citizen happens. Every alert that reaches a phone before the sirens do started with a person in Mission Control deciding, in seconds, what a city needs to hear. Nine years in, we publish tens of thousands of incidents a day, often seconds after the first radio call. Nobody else on earth does that. The work is rapidly evolving. AI now does much of the listening, drafting, and flagging. What the AI cannot do is decide whether an incident gets the whole city's attention, stays on its block, or is not ours to send at all. That judgment is the job, and I want people who hold it like it matters, because it does. ABOUT Citizen is the #1 safety app in the U.S. Every day, thousands of videos are captured live at the scene of real incidents and distributed in real time to people in every major American city. No other consumer product has this. It is a live network, a media channel, and a safety tool at once, and it is growing. Mission Control is the engine behind it: the team in Manhattan running incidents across the country, verifying what is real, deciding what people read and who needs to know right now. Every day its decisions…
This is a summary of the advert. The full description and the application are on Citizen's careers site.
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