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Customer Success Manager - Enterprise

Hiya·London, UK·Remote·Posted 21 October 2026

About the role

ABOUT HIYA At Hiya, we’re making business calls more trusted, useful, and effective. Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes. ABOUT THE ROLE You’ll own a portfolio of Hiya’s largest enterprise customers across the UK and Europe, with full accountability for retention, renewals and expansion. As a trusted adviser to their senior leaders, you’ll prove the measurable value of Hiya Connect and grow each account over time. You’ll work closely with Sales, Solutions Engineering, Product and Hiya’s leadership team. You’ll…

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