Engineering Manager
Replicant·United States·Remote·Posted 28 February 2024
About the role
ABOUT REPLICANT Replicant is building the autonomous contact center: AI that answers every call, decides whether a specific AI or a person is best suited to resolve it, and manages the conversation end to end, getting better with every one. We start with voice, the channel people reach for first and the hardest to automate well, and we have run these agents in production for enterprises since 2020. The bots we deliver are the product, so engineering here sits unusually close to customer outcomes. Customer service is a nearly trillion-dollar problem that is barely one percent automated and moving fast: the category of the decade, and the question is who leads it. Winning means executing a company's procedures with near-perfect reliability while knowing exactly when to flex, which is why determinism and testability are how we earn trust in production, not relics. Meeting that bar on a complex, AI-heavy platform takes a team that can move quickly without losing rigor. We are lean by design. A small, senior team does the work of a group several times its size, and every engineer owns multiple initiatives. The engineering organization is about 50 people today and growing, and we…
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