Key Account Manager (12 month contract)

Lightspeedhq·London·Remote·Posted 28 September 2026

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About the role

Lightspeed is looking for a strategically minded Key Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. In this role, you will act as the primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level. WHAT YOU’LL DO - Act as the main point of contact for our largest and most strategic hospitality customers - Develop and execute strategic account plans to drive growth, retention, and product adoption - Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio - Plan and lead quarterly business reviews and success plans - Analyse usage data, go-live milestones, and health scores to identify and mitigate risks early - Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a…

This is a summary of the advert. The full description and the application are on Lightspeedhq's careers site.

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