Customer Success Manager
Sift·Remote - USA·Remote·Posted 30 October 2026
About the role
ABOUT THE TEAM Our Customer Success team partners with leading global businesses to drive adoption of Sift's Digital Trust & Safety solutions. We are subject matter experts on Sift's products and our customers' needs, cultivating trusted relationships that turn product usage into measurable business outcomes. Internally, we are the voice of the customer, and we're always looking for smarter, faster ways to serve our accounts — including experimenting with new AI tools that make our day-to-day work sharper. It's a team that bridges business and technical challenges while helping our customers unlock the full value of Sift's platform. WHAT WE'RE LOOKING FOR We're looking for a Customer Success Manager who's eager to build real expertise in a high-stakes, fast-moving industry. You bring sharp critical thinking to a customer's stated request, working to understand the real need behind it, and you build trust quickly with the people you work with — both customers and internal partners. You're comfortable learning a complex product and an evolving fraud landscape, and you reach for the right tools, including AI tools, to work smarter as you grow into the role. WHAT YOU'LL DO…
This is a summary of the advert. The full description and the application are on Sift's careers site.
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