CLX Squad Lead, EU
Lemonade·EU·Remote·Posted 8 September 2026
About the role
Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. WHAT YOU’LL DO - Manage the day-to-day operations for our Dutch claims team - Train and coach the claims experience advocates on your team - Delight our customers with seamless claims while outperforming on our KPIs - Report on industry and company trends and other data-driven insights to both internal and external stakeholders - You will be the main point of contact for all Dutch claims…
This is a summary of the advert. The full description and the application are on Lemonade's careers site.
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