Staff Customer Success Manager (R6249)

Shield·Washington, D.C.·Posted 30 October 2026

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About the role

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai https://shield.ai/. Follow Shield AI on LinkedIn https://www.linkedin.com/company/shield-ai, X https://x.com/shieldaitech, Instagram https://www.instagram.com/shield_ai, and YouTube https://www.youtube.com/@Shield_AI. Job Description: This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders! Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work. The Customer Success Manager will be responsible for ensuring customers…

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