Learning Excellence Manager

GetYourGuide·Berlin·Remote·Posted 3 August 2026

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About the role

CHANGE THE WAY THE WORLD TRAVELS Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers https://www.getyourguide.careers/ to take the first step. TEAM MISSION You'll join the Process Improvement, Quality Assurance and Learning Excellence team within Care, the group that defines how GetYourGuide serves customers, suppliers and partners across both human and AI-supported service channels. The Learning Excellence team owns how knowledge becomes capability: setting learning standards across our in-house teams and BPO partners, and ensuring service quality holds as the operation evolves. Care is in the middle of a genuine transformation. As AI absorbs more routine contact handling, the work left for people becomes more complex, and how we segment, prioritise and deliver…

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