Digital Customer Success Manager

Epidemic Sound·NYC·Remote·Posted 9 October 2026

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About the role

Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work. As a Digital Customer Success Manager, you will play a crucial role in our US Enterprise team. Your role will be to redefine how we support and scale our mid-market Customers through a sophisticated inside, digital-first motion. This role is the engine behind our one-to-many customer success strategy, ensuring that hundreds of production companies, broadcasters, and brands across the Americas are successfully soundtracking their stories. By blending data-driven insights with a passion for creative workflows, you will ensure our users are fully adopting our library of 55,000+ tracks. You will collaborate closely with Growth Managers to identify growth leads and work with our CRM, Finance, and Ops teams to scale our…

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