Customer Support Specialist - German / English (f/m/d)

Moss·Berlin·Remote·Posted 15 July 2026

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About the role

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. Our Customer Support team is seeking a Customer Support Specialist (f/m/d). As a Customer Support Specialist for our German customers, you’ll be not only working with our customers, but also gaining valuable insights about the product functionality and impact. This role isn’t just about resolving queries – in some of the cases you would need to use an investigative approach, diving into more complex cases such as potential fraud investigations or payment issues. You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment. Your responsibilities Here's a bit more on what you can expect to be doing day-to-day: - You handle customer support queries via calls, chat, and…

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