Customer Experience Associate (f/m/d)

Moss·Berlin·Remote·Posted 10 June 2026

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About the role

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next. We are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin. This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech. This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems. What You’ll Be Doing From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing: - Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. - Understand the Product Deeply: Develop a deep understanding of our FinTech…

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