Product Engineer (Mid/Senior)

Vivid·Remote·Remote·Posted 22 October 2026

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About the role

We’re looking for a Product Engineer for Customer Care : a product person with real technical depth and an AI-first mindset, who wants to build our customer-facing support systems with us, not just run them. You’ll own all of Customer Care’s conversational systems: the chatbot today and voice/phone support next. Your primary focus is product: identifying problems worth solving, shaping solutions, and driving them from 0 to 1. You understand architecture, you’ve written code, you know how databases work, and you speak engineering fluently. AI is not a feature we’re adding, it’s how we work and how we build. Think 70% product, 30% engineer, 100% accountable for results. You set the direction, you write the spec, and you can also get into the build and ship the fix yourself. Own 0-to-1 development of Customer Care conversational systems (chat, voice/phone, knowledge base, tool integrations): decide what to build, why, and how to measure success, from discovery to launch to iteration. Design with engineers how the bot is built: agents, routing, tools, internal-system actions, handoff; understand architectural trade-offs and unblock technical decisions. Work independently: research the…

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