Head of Operations Technology (m/f/d)

Westwing·Munich Office·Posted 20 October 2026

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About the role

As a Head of Operations Technology , you will own the product and technology behind Westwing’s operational backbone, including order management, warehouse management, and customer care across 20+ European markets. Having recently completed a major migration of our order and warehouse management systems to modern SaaS platforms, Fluent OMS and Reflex WMS, we are now building the next generation of scalable, automated operations on top of that foundation. As the accountable leader for this landscape, you will combine product ownership with engineering leadership, managing a team of engineers and product managers, setting the roadmap, and ensuring our systems perform reliably at peak and scale efficiently as we grow. In this high-impact role, you will act as an AI-native leader who views AI as the default way to build, run, and elevate operational processes across the business. This position is permanent and based in Munich . Own the end-to-end product and technology strategy for our operations platform, covering Fluent OMS, Reflex WMS, Zendesk, and the in-house tools and integrations connecting them to our storefront, ERP, and carrier landscape Lead and grow a cross-functional team…

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