CX Ops Specialist

Together AI·San Francisco·Posted 13 November 2026

Apply with a tailored CV View on Together AI's site

About the role

About the Role As a CX Operations Specialist, you’re the first point of contact for customers’ billing and account needs, and you build the automation that makes the whole Customer Experience team faster. You’ll resolve billing disputes, handle account and SSO setup, and own monthly credit and renewal reporting. You’ll work closely with Commerce, Billing, and Finance as well as directly with customers. In this role, empathy and clear communication matter as much as the technical work. This is a role where you’ll spend roughly half your time on support and reporting and the other half building. You’ll find the repeatable, rules-based steps in the work, starting with refund request triage, and turn them into agent skills and workflows that produce accurate, reliable results. You’ll also partner with Commerce and engineering to turn friction in support-side billing workflows into clear requirements. You will be the first hire in a new function on a growing team. As the day-to-day gets automated, there’s room to grow into ownership of areas like RCA deliverables, CSAT, and renewals, or to go deeper as a technical tools and automation specialist. This role is based out of our SF…

This is a summary of the advert. The full description and the application are on Together AI's careers site.

Apply faster with Prepper

A version of your CV tailored to this CX Ops Specialist role.
A cover letter written from your CV and this advert.
Prepper can fill in Together AI's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Together AI

Prepper is independent and not affiliated with Together AI. Roles are listed from the employer's public careers system and removed when they close.