Senior Knowledge and Process Specialist

GetYourGuide·Berlin·Remote·Posted 13 November 2026

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About the role

CHANGE THE WAY THE WORLD TRAVELS Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers https://www.getyourguide.careers/ to take the first step. TEAM MISSION The Care Operations team sits at the heart of delivering great experiences for our customers, suppliers, and partners. We set the operational standards that let GetYourGuide scale world-class customer service, with a focus on quality, efficiency, and continuous improvement. We work across the business to make sure every touchpoint in the customer journey is backed by solid processes and accurate knowledge. Within Care Operations, the Process Improvement, Quality Assurance, and Learning Excellence team owns the processes, knowledge, and workflows our support teams rely on every day. As GetYourGuide moves to…

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