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Senior Manager, Customer Support

Contentful·Denver, Colorado, United States·Posted 13 November 2026

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About the role

Applications for this position will be accepted on an ongoing basis. About the opportunity As Senior Manager, Customer Support, you will join a dedicated support function to lead our North America-based team. The role isn’t only about people: you’ll also work with the wider global support team to redefine our processes and methods as we grow. You’ll be focused on getting things done and on delivering excellence to our people and customers in every interaction. What to expect? Build, lead, coach and mentor a team of technical support engineers and support representatives Own hiring, onboarding and performance management for your team, and build clear career paths that help people grow Shape and execute a global Customer Support strategy and operational plan that delivers world-class support to all of Contentful’s users around the world, in both high-touch and self-serve formats Ensure consistent execution of our Support objectives as measured by CSAT, SLA attainment and other KPIs such as Time-to-First-Response and Time-to-Resolution Drive the adoption of AI and automation across the support experience, including AI-assisted triage, ticket deflection and AI agents working alongside…

This is a summary of the advert. The full description and the application are on Contentful's careers site.

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