Partner Success Manager

Ocado Group·Chiba, Japan·Posted 10 November 2026

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About the role

About Us We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON. About the Role The Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfilment warehouses (CFCs) integrated with a fully fledged grocery e-commerce platform. The vision is to provide large bricks and mortar retailers across the globe with an online service using our disruptive technology. Partner Success Managers are the primary point of contact for our Retail Partners to ensure they are using OSP to maximum potential. They work with Partners to identify areas of opportunity to drive maximum performance and business value for the Partners and for Ocado. Partner Success Managers work closely with Partners from pre go-live through the lifetime of the contract. They form part of the Partner Account Team and collaborate closely with other…

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