Manager, Customer Success Operations
MongoDB·New York City·Posted 3 November 2026
About the role
Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes. We are looking for an experienced professional to help us lead this global team. You will be responsible for learning the ins and outs of MongoDB’s Customer Success function, play a critical role in building relationships with the senior leadership team, and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes our Customers successful and makes a Field team thrive, has a strong interest in analyzing data to understand the business and drive impact, and thrives in shaping narratives that are conducive to helping our teams grow. The Opportunity As a Manager of Customer Success Operations, you will: Lead a team of analytical and operational business partners that are aligned to the CS…
This is a summary of the advert. The full description and the application are on MongoDB's careers site.
Apply faster with Prepper
- A version of your CV tailored to this Manager, Customer Success Operations role.
- A cover letter written from your CV and this advert.
- Prepper can fill in MongoDB's application form and send it once you approve.
- The application saved in your tracker, with reminders to follow up.
More roles at MongoDB
Prepper is independent and not affiliated with MongoDB. Roles are listed from the employer's public careers system and removed when they close.